Critical phone numbers for health emergencies, disease reporting, and crisis support in Malaysia. Save these contacts to your phone and share with family members — especially those caring for elderly relatives or young children.
Life-threatening emergency — heart attack, severe injury, difficulty breathing, severe allergic reaction, seizures, loss of consciousness, severe bleeding: Call 999 immediately. Do not attempt to drive yourself to the hospital if you are experiencing chest pain, difficulty breathing, or altered consciousness. MERS 999 will dispatch the nearest ambulance.
Suspected disease outbreak in your area — multiple people in your neighbourhood with similar symptoms, suspected dengue cluster, unusual illness pattern: Call the KKM CPRC at 03-8881 0200. They will advise on next steps and can activate local health response teams including vector control inspections and epidemiological investigation. Check the outbreak map to see if your area is already identified as a hotspot.
Poisoning, drug overdose, or chemical exposure: Call the National Poison Centre at 04-657 0099. They can provide immediate management advice over the phone while you arrange transport to a hospital. Their clinical toxicologists can advise on specific antidotes and decontamination procedures. If the person is unconscious, having seizures, or not breathing, call 999 first for ambulance dispatch, then call the Poison Centre for clinical guidance en route.
Snakebite: Call the National Poison Centre at 04-657 0099 immediately. They maintain the national antivenom database and can advise the treating hospital on which antivenom is required and where the nearest stock is located. Do not attempt to capture or identify the snake — take a photo if safe to do so. Do not apply tourniquets, ice, or attempt to suck venom. Go directly to the nearest hospital with emergency department capability.
Non-emergency health questions — vaccination schedules, clinic locations, general health information, programme enquiries: Call the KKM Health Info Line at 1-800-88-1550 during office hours, or consult our vaccination guide and hospital directory.
Under the Prevention and Control of Infectious Diseases Act 1988 (Act 342), medical practitioners and laboratories are legally required to notify confirmed or suspected cases of notifiable diseases to the health authorities within specific timeframes. However, members of the public can also report suspected outbreaks — and should do so when they observe patterns that may not be visible to individual doctors seeing patients one at a time.
When to report: If you notice an unusual number of people in your neighbourhood, workplace, or child's school falling ill with similar symptoms — clusters of fever, diarrhoea, rash, or respiratory illness — contact the CPRC hotline. Your report may be the first signal of an outbreak that individual clinics have not yet connected.
Suspected food poisoning outbreak: If two or more people who ate at the same establishment develop gastrointestinal symptoms within a similar timeframe, this meets the epidemiological definition of a suspected food-borne outbreak. Report to your local council health department in addition to seeking medical treatment. Provide the establishment name, location, date and time of the meal, dishes consumed, and number of people affected. See our food safety guide for detailed reporting guidance.
Suspected dengue in your locality: If you or a neighbour are diagnosed with dengue, KKM will normally be notified through the hospital reporting system. However, if you believe multiple cases are occurring in your area and no health authority response is visible (no fogging, no inspection teams), contact the CPRC to flag the situation. Early intervention prevents exponential case growth. Check the outbreak map for current hotspot designations.
For a directory of major public and private hospitals across all Malaysian states, visit our hospital directory. In a medical emergency, call 999 — the MERS dispatch system will route the ambulance to the nearest facility with appropriate emergency department capability. Do not attempt to self-select a distant hospital during an emergency — the nearest appropriate facility is always the correct choice for acute situations.
Save this number: The single most useful health emergency number to keep in your phone contacts is 03-8881 0200 (KKM CPRC). This line handles everything from disease outbreak reporting to health emergency advice and operates around the clock. It can direct you to the right facility, activate local health responses, and provide real-time guidance during health emergencies. Share it with family members, particularly those caring for elderly relatives or young children.